Ticket backlog forecast
Project the size of a service queue after a run of working days.
Your inputs
Check each input. Use a number within its allowed range and step.
See whether the team can clear its queue while new tickets arrive.
How many service tickets will still be open after this week? View the worked example.
How this is calculated
Add the opening queue to all daily arrivals. Daily capacity equals people times completions per person. The smaller of total demand and capacity sets closures. Assume arrivals can be worked on their arrival day.
Put Ticket backlog forecast on your own site.
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