Office & teams
How many service tickets will still be open after this week?
Add the opening queue to all daily arrivals. Daily capacity equals people times completions per person. The smaller of total demand and capacity sets closures. Assume arrivals can be worked on their arrival day.
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Worked example
With the example inputs below, the calculator returns these results.
Tickets completed 80
- Tickets already open
- 40 tickets
- New tickets each day
- 8 tickets/day
- People handling tickets
- 3 people
- Daily completions per person
- 6 tickets/day
- Working days to model
- 5 days
Other results
- Tickets left open
- 0
- Unused completion capacity
- 10
Use your own figures
See whether the team can clear its queue while new tickets arrive. Open the worksheet, replace the example values, then copy or print the result.
Ticket backlog forecast →