Repeat visit workload
Translate jobs needing another visit into first-visit resolution, time and crew cost.
Your inputs
Check each input. Use a number within its allowed range and step.
Show the workshop how much capacity repeat calls consumed in a completed batch.
What are return visits costing my service crew? View the worked example.
How this is calculated
Use resolved jobs from one period. First-visit resolution is first-visit fixes divided by all resolved jobs. Multiply jobs needing returns by their mean extra visits, then by time per visit and crew cost per hour.
Put Repeat visit workload on your own site.
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