Field operations
What are return visits costing my service crew?
Use resolved jobs from one period. First-visit resolution is first-visit fixes divided by all resolved jobs. Multiply jobs needing returns by their mean extra visits, then by time per visit and crew cost per hour.
Use the free calculator Get the business edition · €29
Worked example
With the example inputs below, the calculator returns these results.
First-visit resolution 84.44%
- Jobs resolved on first visit
- 76 jobs
- Jobs resolved after return visits
- 14 jobs
- Mean extra visits per returning job
- 1.2 visits
- Time per extra visit
- 50 min
- Crew cost per hour
- 38 €/h
Other results
- Estimated extra visits
- 16.8
- Extra crew time
- 14 h
- Extra crew cost
- €532.00
Use your own figures
Show the workshop how much capacity repeat calls consumed in a completed batch. Open the worksheet, replace the example values, then copy or print the result.
Repeat visit workload →