Events & hospitality
How many check-in lanes do I need at peak arrival time?
Divide expected service seconds by interval seconds times target utilisation and round up to whole desks. The capacity and load use average throughput across all desks. This staffing estimate assumes a flowing queue and comparable service times. It does not predict individual waits.
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Worked example
With the example inputs below, the calculator returns these results.
Staffed lanes needed 6
- Arrivals during peak interval
- 240 guests
- Peak interval length
- 30 min
- Average time per check-in
- 35 s
- Target desk utilisation
- 80 %
Other results
- Planned arrivals at target load
- 246
- Average load across these lanes
- 77.78%
Use your own figures
Balance forecast arrivals against service time and your target desk utilisation. Open the worksheet, replace the example values, then copy or print the result.
Check-in lane staffing →